FREQUENTLY ASKED QUESTIONS

Here’s the top five questions we often receive from clients at AA Employer Services.

Why do Clients Stay with A&A Payroll Long-term?

Clients value the personal relationships, direct communication, and full ownership A&A Payroll takes when issues arise. The team prioritizes accuracy, compliance, and ongoing support.

Are There Extra Fees for Tax Filings or Year-End Forms?

No. Quarterly returns, W-2s, and required tax payments are included when payroll is processed. These services are not billed as add-ons.

Does A&A Payroll Handle Audits?

Yes. We manage audits involving the IRS, state agencies, and workers’ compensation providers. Clients are not required to interact directly with auditors.

How does A&A Payroll Prevent Payroll Errors?

How is A&A Payroll Different from Large Payroll Providers?

Unlike software-driven providers, A&A Payroll offers direct access to real payroll professionals. Clients are not required to run payroll in a rigid system, and support is personalized rather than routed through call centers or automated platforms.

How Does A&A Payroll Reduce Payroll Stress for Business Owners?

We simplify payroll by taking on the operational workload, educating clients where needed, and acting as a hands-on payroll partner. Clients send hours in whatever format works best, and we handle the rest.

Why Do Small Businesses Struggle with Payroll?

Payroll becomes difficult due to compliance requirements, lack of clarity around filings, inefficient processes, and the growing complexity of taxes and benefits. Many business owners rely on large software platforms without fully understanding what is required or why.

What Types of Businesses Does A&A Payroll Work With?

We work with businesses of all sizes, from companies with a single employee who run payroll occasionally to organizations with hundreds of employees processing payroll weekly. Our services scale as payroll complexity increases.

What Does A&A Payroll Provide?

Who do I contact if I need help?

You’ll have a direct contact — no call centers, no queues. Whether you prefer email, phone, or even text, you’ll get fast, personal support from someone who knows your account inside and out.

What if we need to run an off-cycle payroll?

No problem. Just let your payroll tech know, and we’ll set it up right away. We can issue next-day direct deposits or help you calculate a check amount on the spot — whether it’s a termination payout or a bonus run.

How do you handle garnishments or deductions?

We process wage garnishments, child support, and other deductions as part of your normal payroll. We also complete and submit any required verification forms directly to agencies on your behalf — saving you time and keeping you compliant.

We’re switching from paper to digital - can you help?

Definitely. Whether it’s switching to direct deposit, adding online onboarding, or integrating timekeeping, we’ll guide your team through it step by step. We’ll even train managers or employees if needed.

Can you handle my industry’s specific payroll needs?

Yes — we work with a wide range of industries including construction, healthcare, nonprofits, retail, and more. Whether you need certified payroll, job costing, prevailing wage, or unique pay structures, we can tailor the process to fit.

Can employees access their paystubs and W-2s online?

Yes, each employee gets access to a secure self-service portal where they can view pay history, download W-2s, and update their personal info.

Do you help with onboarding new employees?

Absolutely. We offer digital onboarding, so employees can complete their W-4s, I-9s, and direct deposit forms online before their first day. It reduces paperwork and minimizes errors — making life easier for you and your team.

Can you handle payroll for multiple states?

Yes, we process payroll in all 50 states. We handle multi-state compliance, tax setup, and filings. If you’re expanding or already operating in several states, we’ll make sure you stay compliant — and make it feel simple.

Is this full-service payroll? What’s included?

Yes — we’re full-service. That includes payroll processing, direct deposits, tax filings, new hire reporting, garnishments, and year-end forms. We also support PTO tracking, job costing, and workers’ comp. Unlike many big providers, we don’t charge extra for W-2s or quarterly reports — those are just part of doing payroll right.

How long does it take to run payroll each period?

Once you’re set up, most clients run payroll in under 10 minutes. Because we handle so much of the backend, the process is quick and stress-free.

Is there a contract or long-term commitment?

Our standard agreement is a 12-month term just to lock in your pricing — but there’s no long-term obligation. Every contract has a 30-day cancellation clause, and if you’re not running payroll, there are no fees. We earn your business every pay period.

What if I make a mistake or need help fast?

That’s where we shine. Whether it’s a same-day payroll correction, a compliance question, or a timecard issue, your dedicated specialist is just a call or email away — no generic help desk here.

Can you integrate with my accounting software?

Yes, we integrate or export to most major platforms like QuickBooks. During onboarding, we’ll help set it up, and if you’re using something more specialized, we’ll work with your bookkeeper to ensure accuracy.

What if I only have a few employees - is this still worth it?

Absolutely. Many of our clients started with just a few employees. Our pricing and service scale with your business, so you’re not overpaying when you’re small — and you’re well-positioned as you grow.

Do you file my payroll taxes and year-end forms?

Yes, we handle all payroll tax filings, payments, and year-end forms like W-2s and 1099s. No missed deadlines, no IRS headaches — it’s all part of the service.

What makes you different from ADP, Gusto, or the other big-box providers?

Two big things:
1) Hands-on support. With the big guys, you’re stuck in queues or ticket systems. With us, you get a dedicated payroll expert who knows your business and responds quickly — usually in one call or email.
2) Customization. We tailor our service to your workflow instead of forcing you into a rigid system. We ask what’s working, what’s broken — and then we fix it.

How easy is it to switch to A & A from my current provider?

It’s easier than most people think. We handle the onboarding process for you — pulling over year-to-date wage and tax data, setting up your payroll schedules, and training your team. Most clients are fully transitioned in under two weeks. Best of all, we do all the heavy lifting so there’s no disruption to paying your employees.

Clients value the personal relationships, direct communication, and full ownership A&A Payroll takes when issues arise. The team prioritizes accuracy, compliance, and ongoing support.

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Clients count on us every day to help transform uncertainty into possibility.